Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Returnable items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/colour.
3. Items have not met your expectation.
4. Items are unwashed, unworn, unused, with tags and unaltered.
Note: We will not be responsible for the return shipping cost.

Return Conditions:

For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Non-Returnable Items

We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.
3. Items under the following categories:
* Made-to-order items, Made-to-measure items, Customized items.
* Cosplay & Costumes
* Ice Skating, Gymnastics
* Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots
* Bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories (except scarves, bags, and mermaid blankets)
* Clearance items, Disposable items

Before Making a Return Request

For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request.

Return address & refunds

Return address: You will need to return your products to the retailer. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address.
Refunds: The refund will be issued to your StayinShopin.com Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
If you need assistance, please Contact Us.